Location: Indianapolis, Indiana
The nucleus of Mayer Fabrics, the Sales Service Department is responsible for daily customer contact and sales support. Each individual Sales Service Representative has a dedicated regional sales territory but is expected to assist all Mayer Fabrics customers and/or sales representatives as needed. These skilled individuals play a pivotal role in providing customers and sales representatives with product information, pricing, stock, specifications, and sample requests.
PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Order Entry - Accurately process customer orders received via email, phone, or fax. Maintain responsibility and awareness of order from entry through shipping.
Backorders - Effectively communicate information to Purchasing Department for processing. Update customer with expected ship date and again upon receipt of goods.
Sample Entry - Accurately process sample orders as requested by customers or sales representatives. Most sample requests that arrive by 3:00 PM are expected to ship the same day.
Provide detailed stock information, lead times, and pricing to customers and sales representatives.
Assist customers with product information, specifications, and/or alternates for re-selection.
Communicate with Sales Representatives regarding project information, customer issues, or delayed orders.
Embrace Mayer Fabrics product line, including recognition of popular patterns, understanding of individual binders, general knowledge of finishes, uses, etc.
Develop rapport with customers and Mayer Fabrics' Sales Representatives to grow companywide customer base.
Exceptional oral and written communication. Clear communication is essential in customer service.
Positive Attitude. A positive attitude combined with a general knowledge of the Mayer Fabrics product line will win customer’s trust and keep them coming back.
Self-Control. It is important to remain calm and keep a kind voice, even in the most negative situations.
Enthusiastic learner, accuracy, attention to detail, and exceptional organizational skills.
Deliver high-quality output when working in a fast-paced environment and handling multiple projects simultaneously.
Shows initiative and problem-solving abilities.
Team player who is self-motivated, extroverted, optimistic, determined, and goal driven.
Design, Color, Architecture, and/or Furniture knowledge preferred.