Mayer Fabrics reserves the right to set the terms on all accounts. Regular Terms are NET 30 days (date of invoice). We assess a late payment charge of 1 1/2% per month, 18% per annum, on past due accounts. To open an account we need the names and addresses of five trade references, your company bank name and account number, and state resale number. If credit is approved the applicant agrees to the following:
White product identification labels with black lettering are attached to each cut and roll of fabric shipped from our warehouse denoting the product number, pattern name and color and yardage amount. It is our policy to allow no credit if the terms of the Warning on this label are not adhered to. Claims are not accepted after product is cut.
Unless proper UPS or FedEx number given at time of ordering, non-sample shipments will incur a freight charge through Mayer's selected shipping partner. Customers will be charged at our freight rate in the most efficient, cost effective method for shipping. Unless otherwise noted, shipments in the continental United States will ship using UPS Ground or FedEx Ground or an equivalent. International shipments will ship at the customer's discretion or most efficient way.
Mayer Fabrics incurs fees from our shipping partners for invalid shipping addresses. This fee is assessed per package. (i.e., If Mayer Fabrics ships 10 packages against one purchase order, each of the 10 packages will be assessed a charge.) Beginning in January of 2024, if an invalid shipping address is provided by our customer, Mayer Fabrics will invoice the responsible party for the charges.
Cancellations require written authorization. If your order has been cut, packaged, and is either ready for shipment or has left the premises, cancellation or refusal of a shipment will result in a cancellation fee. Cancellation of backordered goods must occur within 48 business hours of order acknowledgment or will be subject to a cancellation fee. Cancellation fees vary based on item and quantity. Contact your Sales Service Representative immediately if you require cancellation of an acknowledged order.
Returns require written authorization. Goods returned without written authorization will not be credited. All return requests must be made within 30 days of receipt of goods. Credit will not be issued unless the fabric received on our premises within 15 days from the date of written return authorization or said authorization is revoked.
Anything returned must be in saleable condition, uncut, and unprocessed. No returns will be accepted if the fabric is not rolled on a tube as originally shipped. Fabric must be appropriately packaged and protected. If the product arrived boxed, such as velvets or leather goods, it must be returned boxed. Mayer Fabrics or their shipper are not responsible for insufficient packaging. Return requests can be submitted to email@example.com
All returns must have our return authorization number on the shipping label.
Credit will be approved on authorized returns minus any restocking fees and freight. Original freight charges are not eligible for credit. Return freight can be scheduled using Customer's own freight forwarder.
A restocking fee will apply to all approved returns according to the following schedule:
* Roll Sizes vary by product type and pattern. Product specifications, including roll size, are available for download at mayerfabrics.com.
Mayer Fabrics cannot accept returns of products regarding the following: